TABLE OF CONTENTS

1 DEFINITIONS ------------------------------------------------------------------------------------------------------page 3

2 Nature of Service and Client Risk Assumption -------------------------------------------------------------- page 4

2.1 Operational Measures

2.2 Valuables and Suitable Use Cases

2.3 Value Declaration, Sealed Units, and Inspection Policy

2.4 Non-Custodial Nature and Legal Relationship

2.5 Risk Assumption by Client

3 Client Account -----------------------------------------------------------------------------------------------------page 5

3.1 Client Registration

3.2 Accuracy and Authorization of Information

3.3 Personal Data Collection

3.4 Account Freeze or Cancellation

3.5 Password Recovery and Account Access

4 Effectiveness of Electronic Communications-----------------------------------------------------------------------page 7

5 Change of mobile Telephone Number -------------------------------------------------------------------------------page 7

6 Account Usage Restrictions -------------------------------------------------------------------------------------------page 8

6.1 Account Holder

6.2 Transfer, Lending, and Renting of Account

6.3 Account Holder’s Responsibilities

6.4 Disclaimer

6.5 Suspension and Termination of Service

7 Identity Verification----------------------------------------------------------------------------------------------------- page 9

7.1 Definitions

7.2 Circumstances for Verification

7.3 Verification Procedure and Deadline

7.4 Unsuccessful Verification

7.5 Service Suspension

7.6 Fees and Arrears During Suspension

7.7 Disclaimer and Data Use

8 ExpStor Credits ---------------------------------------------------------------------------------------------------------page10

8.1 Use of ExpStor Credits

8.2 Terms and Conditions of Use

8.3 Price Adjustment

9 Storage Fees and Other Service fees ---------------------------------------------------------------------------------page 11

9.2 Transportation Fee

9.3 Service Point Pick-up Fee

9.3.1 Supplementary Information on Service Points

9.3.2 Information Availability and Validity

9.3.3 Customer Responsibility

9.4 Adjustment of the number of ExpStor Credits used for storage fees and service fees

10 Prohibited Items and Client Undertakings --------------------------------------------------------------------------page 13

10.1 Client Ownership and Control

10.2 General Prohibition

10.3 Right to Refuse

10.4 Right to Inspect and Emergency Intervention

10.5 Cost Recovery and Indemnity

10.6 Prohibited Items Update

10.7 Non-Waiver and Amendment of Terms

11 Definition of “Reasonable Grounds” -------------------------------------------------------------------------------page 15

12 Definition of “Gross Negligence or Willful Misconduct”--------------------------------------------------------page 15

12.1 Interpretative Role

13 CLIENT ARREARS --------------------------------------------------------------------------------------------------page 15

14 Termination and Suspension ---------------------- --------------------------------------------------------------page 16

14.1 Suspension by the Company 

14.2 Termination by the Company 

14.3 Insolvency or Financial Default 

14.4 Termination upon Death of Client 

15 Account Termination and Refund policy ---------------------------------------------------------------------------page 17

15.1 Eligibility for Refund

15.2 Application procedure

15.3 Refund calculation and payment

15.4 Account Termination

16 Limitation Of Liability, Exclusions and Claims--------------------------------------------------------------------page 18

16.1 Nature of Service and Risk Allocation

16.2 Company’s Liability

16.3 Exclusions and Force Majeure

16.4 Cooperation in Third-Party Claims

16.5 Limitation of Liability

16.6 Claims Procedure

16.7 Exclusion of Consequential Loss

16.8 Severability

17 Amendments to Terms and Conditions -----------------------------------------------------------------------------page 21

18 Governing Law and Jurisdiction -------------------------------------------------------------------------------------page 21

19Governing Language -------------------------------------------------------------------------------------------------page 21

「EXPSTOR」STORAGE AGREEMENT TERMS AND CONDITIONS

「迅達易聯」儲存協議條款及細則

1 DEFINITIONS

In this Agreement, unless the context otherwise requires, the following terms shall have the meanings set forth below:

Ÿ "App" shall mean the mobile application operated by the Company under the name “ExpStor”, available for download on iOS and Android platforms from time to time. The core functions of the App are limited to the following service interactions related to this Agreement:

(1) submitting storage service orders and transportation service orders;

(2) initiating requests to collect a Packaged Unit;

(3) checking the status of a Packaged Unit (e.g., in storage, picked up) and service bills; and

(4) purchasing Expstor Credits (defined below) and using such credits to offset service fees.

Ÿ “Client” shall mean any individual, company, or legal entity that enters into “Expstor” Storage Agreement with the Company, regardless of whether such party holds ownership of the stored Packaged Units and their Contents.

Ÿ “Client Account” shall mean the account registered by the Client with the Company for the use of the Services under this Agreement.

Ÿ “Company” shall mean “Express Storage (Asia) Limited”, operating under the brand name “ExpStor”.

Ÿ “Contents” shall mean any and all items of every kind and description contained within the container or enclosure

(such as a storage box or outer wrapping) of a Packaged Unit that has been sealed by the Client.

Ÿ “ExpStor Credit” shall mean a non-monetary internal accounting unit used solely by the Company to record prepayments made by the Client for the purposes of the Service. “ExpStor Credits” shall only be used to offset fees for the Services or to redeem goods via the App. ExpStor Credit is not a “stored value facility” as defined under the “Payment Systems and Stored Value Facilities Ordinance” (Cap. 584), is non-transferable, has no monetary value, and may not be circulated outside the Company’s system, nor used for any payment purposes other than those specified in this Agreement. The Company in this Agreement does not give any undertaking that falls within the description of section 2A subsection (2) or (3) under the “Payment Systems and Stored Value Facilities Ordinance” (Cap. 584).

Save as otherwise expressly provided in this Agreement, all storage fees, other service fees, and goods available for purchase by the Client via the App under this Agreement shall be paid through the use of ExpStor Credits. All provisions of this Agreement relating to the payment of the aforesaid fees and goods shall be governed exclusively by the terms of this Clause, and any inconsistent provision shall be of no effect.

Ÿ “Packaged Unit” shall mean a storage box, container, or sealed unit (including its exterior packaging) handed over by the Client to the Company, whether provided by the Client or the Company, and is each individual unit delivered for storage. For the avoidance of doubt, two or more items packed within a single box or outer packaging shall constitute 1 Packaged Unit, including irregularly shaped Packaged Units. Each Packaged Unit shall be assigned a unique Packaged Unit Number (i.e., box number).

Ÿ “Service” shall mean the services provided by the Company to the Client according to this Agreement.

Ÿ “Service Fee” shall mean any transportation fee, stairwell handling surcharge (applicable where the premises can only be accessed via stairs), parking fee, or any other charge imposed by the Company on the Client in connection with the provision of the Services under this Agreement.

Ÿ “Service Point” shall mean the locations operated by third-party institutions that have entered into a formal cooperation agreement with the Company. These locations are exclusively designated for the handover of Packaged Units between the Company and the Client (including handover for delivery to Storage Facility and retrieval by Client) under this Agreement.

Ÿ “Storage Facility” shall mean any premises or land used by the Company for the Storage Service, whether owned, leased, or otherwise controlled by the Company.

Ÿ “Storage Fee” shall mean the fees charged by the Company to the Client for the rental of physical storage space used to store the Client’s Packaged Units.

Ÿ “Storage Service” shall mean the provision of physical storage space by the Company to the Client for the storage of the Client’s Packaged Units. Such service does not constitute a custody or safekeeping service in respect of the Contents of the Packaged Units or any other property of the Client.

Storage service is “Standard-Grade” meaning it is a non-airtight, non-climate-controlled, general-purpose storage space without enhanced security or environmental protection, suitable for personal storage under normal conditions. This term shall be consistently used in both English and Chinese versions of this Agreement.

Ÿ "Valuables" shall mean items of high financial or sentimental value, including but not limited to work of art, collectible items, high-value electronic devices or any other items of similar nature.

Ÿ "WhatsApp" shall mean the instant messaging application developed and operated by Meta Platforms, Inc. , which supports sending text messages, voice messages, images, videos, and files via the Internet, and also provides voice call and video call functions. In the communication between the Company and the Client, WhatsApp is one of the important channels for written notifications and communications.

2 Nature of Service and Assumption of Risk by Client

2.1 Operational Measures

The Company implements the following operational measures to improve the condition of the storage environment. These measures are non-exhaustive and are designed to enhance the overall service experience and demonstrate the Company’s adherence to internal operational standards:

(a) Deploying access control systems (e.g., fingerprint verification, encrypted key cards) at the entrances and exits of Storage Facilities to restrict access to authorised personnel only;

(b) Providing operational training to on-site and transportation personnel to minimise the risk of improper handling (e.g. , dropping, stacking beyond weight limits);

(c) Affixing tamper-evident VOID seals to each Packaged Unit upon receipt, with the seal number recorded in the Client Account to enable traceability;

(d) Installing 24-hour closed-circuit television (CCTV) surveillance systems covering storage areas, loading/unloading zones, and access corridors, and retain video footage for a minimum of 30 consecutive days;

(e) Equipping Storage Facilities with dehumidification devices and temperature monitoring instruments to maintain the relative stability of the indoor environment (excluding special temperature-controlled needs such as refrigeration or heating);

(f) Conducting monthly inspections and maintenance of fire safety systems (e.g. , fire extinguishers, smoke detectors) to ensure their normal operation.

However, these measures do not constitute any representation or warranty, express or implied, regarding the safety, integrity, value, or usability of the Packaged Units or their Contents. The implementation of such measures shall not be construed as the Company assuming custody, legal possession, or any fiduciary duty in relation to the stored items.

2.2 Valuables and Suitable Use Cases

Client agrees that the Storage Service is not intended for the storage of "Valuables" (as defined in Clause 1 of this Agreement).
The Service constitutes a physical space rental arrangement for everyday household, personal, and business-related items. It is typically utilized for storing operational documents, product samples, marketing materials, seasonal clothing, or seasonal sports equipment.
For the avoidance of doubt, the Company does not insure or secure the Storage Facilities for the storage of Valuables, and Clients should not use the Service for such purposes.

2.3 Value Declaration, Sealed Units, and Inspection Policy

The Company does not offer a value declaration service for the Contents of Packaged Units and will not record or verify the value of any items stored.
All Packaged Units are accepted in a sealed condition upon delivery by the Client. As the Service constitutes a physical space rental arrangement, subject to Clause 10, the Company does not routinely inspect the Contents of Packaged Units and will not open or examine any sealed unit unless expressly authorised in writing by the Client.
Even if the Client has informed the Company of the presence or estimated value of certain items, for the purposes of this Agreement, the Contents are not treated as having a declared value. This means that in the event of any claim in connection with this Agreement, the Company’s liability will not be based on the actual value of the Contents, but will be subject to the liability limit set out in Clause 16.

The Client independently assesses and bears all risks associated with the storage, transportation, and retrieval of the Contents, including but not limited to loss, damage, theft, deterioration, or delay.

2.4 Non-Custodial Nature and Legal Relationship

The Storage Service is a "non-custodial, standard-grade physical space rental" arrangement and does not create a legal relationship of custody, bailment, or warehousing under Hong Kong law. The Company does not take legal possession of or assume control over the Contents at any time, and its role is limited to providing storage space.

The Company’s temporary holding of the Packaged Units under the Transportation Service (i.e. , collection and delivery of Packaged Units between the Client’s designated location and the Service Point / Storage Facility via the App), is solely for the purpose of completing the transportation process and does not constitute "custody" or "bailment" under Hong Kong law, nor does it imply any responsibility for the safety, condition, or integrity of the Contents.

2.5 Client Risk Assumption

The Client acknowledges and agrees that:

(a) The Client independently assesses and bears all risks associated with the storage, transportation, and retrieval of the Contents, including but not limited to loss, damage, theft, deterioration, or delay;

(b) The Company shall not be liable for any loss or damage to the Packaged Units or their Contents unless such loss or damage is directly caused by the Company’s gross negligence or wilful misconduct.

"The allocation of risk and the Company’s limitation of liability are further detailed in Clause 16"

3 Client Account

3.1 Client Registration

Prior to using any of the Company’s Services, the Client must complete registration of a Client Account through the App and agree to all terms and conditions of this Agreement.

(a) Individual Clients must provide:
(i) the Client’s full and true name;
(ii) a valid government-issued identification document number (e.g. , Hong Kong ID card number); and
(iii) a valid mobile telephone number for contact purposes.

(b) Corporate Clients must provide:
(i) the company name duly registered under the Companies Ordinance (Cap. 622);
(ii) a true and certified copy of the Business Registration Certificate;
(iii) a duly completed and signed “Corporate Client Account Application Form” in the format prescribed by the Company, together with written authorization of the Corporate Client authorising the representative to act on behalf of the Corporate Client; and
(iv) a valid mobile telephone number for contact purposes.

3.2 Accuracy and Authorization of Information

(a) The Client confirms and warrants that all information and documents provided by the Client (whether an Individual Client or a Corporate Client) must be true, accurate, current, and complete.

(b) The Client confirms and warrants that all provided data (including, but not limited to, names, contact details, and identification information of its employees, directors, or authorized representatives) has been lawfully obtained with all necessary consents and authorizations. The Client consents to the Company collecting, using, disclosing, and storing such personal data in accordance with the Company’s Privacy Policy, which forms part of this Agreement.

(c) The Client acknowledges and accepts the “Privacy Policy” (as published on the Company’s official website or App) as may be updated by the Company from time to time.

(d) The Client shall notify the Company of any changes to the information provided under this Clause 3 within 7 business days in writing (including traceable electronic forms such as Email or WhatsApp). The Company shall not be liable for any losses arising from the Client’s failure to timely update such information.

3.3 Personal Data Collection

Personal Data Collection Statement of the Company is set out in Appendix 1 to this Agreement and in the App.

The Client expressly acknowledges and accepts the said Personal Data Collection Statement.

3.4 Account Freeze or Cancellation

The Company reserves the right to freeze or cancel the Client Account immediately if:

(a) the Client provides false, misleading, or incomplete information under this Clause 3;

(b) the Client’s provided information is found to be invalid (e.g. , expired Hong Kong ID card, revoked Business Registration Certificate); or

(c) the Company receives instructions from relevant government authorities requiring such action.

The Company shall notify the Client of the freezing or cancellation via the contact information provided by the Client under this Clause 3 (e.g. , mobile phone SMS, in-App notification).

3.5 Password Recovery and Account Access

If the Client forgets or loses their App login password, they may use the “Forgot Password” function to reset it. The Company provides the following secure verification method:

(a) The Client must provide the registered email address or mobile number;
(b) The system will automatically send a one-time password reset link or verification code to the registered

contact method;
(c) The Client must complete the password reset within 30 minutes; otherwise, the link will expire;
(d) The Company will not reset passwords or disclose credentials via customer service, phone calls, or instant

messaging (e.g. , WhatsApp).

The Client is responsible for securing their registered email account and mobile device. The Company assumes no liability for unauthorized account access or data breach resulting from compromise of the registered contact information.

4 Effectiveness of Electronic Communications

To ensure effective communication between the Company and the Client, the following provisions regarding electronic communications shall form part of this Agreement and govern the validity and delivery of notices:

(a) Communication Methods
The Company may send notices and messages to the Client via the following electronic channels, including but not limited to: service updates, fee reminders, breach notifications, customer service responses, and complaint handling information:
(i) Short Message Service (SMS);
(ii) Electronic mail (Email);
(iii) WhatsApp messages (including text, voice notes, images, and documents)。

(b) Deemed Delivery
Any notice sent by the Company shall be deemed effectively delivered upon successful transmission to the mobile number or email address registered by the Client, as recorded by the Company’s system with a “sent” status。 Such delivery shall constitute valid and timely notice under this Agreement.

(c) Client’s Responsibility
The Client shall ensure that the registered contact information remains accurate and functional. Failure to receive or access a notice due to reasons such as a powered-off device, poor connectivity, full storage, message filtering, app logout, account deactivation, or failure to review messages shall not invalidate the notice. All risks and consequences arising therefrom shall be borne solely by the Client.

(d) Evidential Value of Communications
All records of communication between the Client and the Company’s customer service personnel—including text messages, voice notes, images, videos, and documents—shall constitute official written records with legal effect and may be used as admissible evidence in resolving disputes, establishing facts, determining breaches, or processing claims.

(e) Account Security Obligation
The Client shall maintain proper control over their WhatsApp account, mobile device, and email login credentials. Any risk or liability arising from account leakage, unauthorized use, or lending to third parties shall rest exclusively with the Client.

5 Change of mobile Telephone Number

5.1 If the Client’s mobile telephone number changes, the Client must submit a change request through the Company’s designated electronic channels:

(a) by sending an email to the Company’s designated customer service email address; or

(b) by submitting the request via the Company’s official channel.

5.2 The Client must also provide the following supporting documents, consistent with the name and identification number registered in the Client Account:

(a) a bill for the new mobile number, number porting confirmation letter, or other document issued by the telecommunications service provider proving ownership of the new mobile number; and

(b) a true copy of the Client’s valid identification document (e.g. , Hong Kong ID card, passport) to verify identity.

5.3 The Company shall review the completeness and authenticity of the submitted materials within2 business days. If documents are incomplete, incorrectly filled, or unauthentic, the Company shall notify the Client of the specific defects (e.g. incomplete content, unreadable documents, inconsistent information with Account registration) via the original registered mobile number or email within the 2-business-day review period, specifying the required corrections.

The Client shall have 14 business days to rectify and resubmit the documents. Failure to resubmit the required documents within this period shall result in automatic cancellation of the application, and the Client must reapply.

5.4 To safeguard account security, the Company shall send a verification notice to the original registered mobile number prior to processing the change. The Client may inquire about the processing status via the customer service center. Upon approval, the Company shall update the Account information and send a “Change Confirmation Notice” via App push notification, email, or the new mobile number.

Until the Client receives such notice, the original registered mobile number shall remain the valid contact method for the Services. Upon the Client’s receipt of the “Change Confirmation Notice”, the Company shall cease sending any service-related information (including but not limited to verification codes, service bills, and pickup reminders) to the original registered mobile number within 24 hours, and only use the new mobile number or App for subsequent communications.

5.5 Any notice, verification code, or communication sent by the Company to the Client’s registered mobile number shall be deemed effectively delivered upon successful transmission to the telecommunications network. The Client is responsible for ensuring the registered number remains valid and for regularly checking messages within the App. If the Client suspects unauthorized changes to the number, the Client shall immediately contact the customer service center to apply for Account freeze.

Upon receiving the application, the Company will verify the Client’s identity in accordance with Clause 7 (Identity Verification) and handle the application and subsequent formalities to freeze the Account accordingly.

6 Account Usage Restrictions

6.1 Account Holder

For the purpose of Clause 6:

(a) "Account Holder" means the registered Client in whose name the Account is registered.

(b) "Account" means the exclusive access credentials (e.g. , username, password, verification code) issued by the Company to the Account Holder for accessing and using the Company’s Services, which is exclusively for the Account Holder’s personal use only.

6.2 Transfer, Lending, and Renting of Account

The Account shall not be:

(a) transferred, lent, rented, or otherwise made available to any third party;

(b) used by any person other than the Account Holder; or

(c) authorized (whether formally or informally) for use by any third party.

Any act in violation of the above provisions constitutes a material breach of this Agreement.

6.3 Account Holder’s Responsibilities

The Account Holder shall take all reasonable measures to protect the security of the Account and its credentials, including but not limited to:

(a) keeping the Account password and verification code confidential;

(b) not disclosing Account information to any third party; and

(c) immediately notifying the Company of any suspected unauthorized access or security breach.

6.4 Disclaimer

The Account Holder shall bear full and sole responsibility for all losses, damages, liabilities, claims, or expenses (including but not limited to losses from unauthorized pickup of Packaged Units, service fee disputes, violations of laws and regulations, or Account security incidents) arising from or in connection with:

(a) the Account Holder’s acts or omissions which allow a third party to use the Account;

(b) unauthorized use of the Account due to theft, hacking, or other security breaches (regardless of fault); or

(c) any other circumstances where a third party gains access to or uses the Account, regardless of the cause.

The Company shall not be liable for any such losses, damages, or liabilities under any circumstances.

6.5 Suspension and Termination of Service

The Company reserves the right to investigate any violation of this Clause and may, at its sole discretion:

(a) suspend or terminate the Account after providing written notice to the Account Holder (via registered mobile number or email) specifying the reasons; or

(b) take immediate action to suspend or terminate the Account if there is an urgent need to protect Account security (e.g. , confirmed unauthorized use), with prompt subsequent notification to the Account Holder.

The Company shall not bear any liability for such suspension or termination.

7 Identity Verification

7.1 Definitions
For the purpose of this Clause:
(a) "Authorized Representative" means an individual authorized to act on behalf of a Corporate Client in

accordance with Clause 3.1 of this Agreement;
(b) "Valid Identification Document" refers to the original or a certified true copy of a Hong Kong ID card,

passport, or other government-issued identification document recognized by the Company.

7.2 Circumstances for Verification

Information provided by the Client during registration via the App may be used for identity verification purposes. The Company reserves the right to require the Client or its Authorized Representative to present a Valid Identification Document for verification in the following circumstances (including but not limited to):
(a) change of the Client’s mobile telephone number;
(b) change of company name for Corporate Clients;
(c) change of name for Individual Clients;
(d) to protect the interests of the Client or the Company; or
(e) whenever the Company reasonably deems it necessary to verify identity.

7.3 Verification Procedure and Deadline

The Client shall cooperate with the verification within 7 business days of the Company’s request, and submit the required documents through designated channels (including but not limited to: in-person submission at the Company’s office, or upload via the App).

7.4 Unsuccessful Verification
Verification shall be deemed unsuccessful if:
(a) the submitted documents are forged, altered, or expired;
(b) the information on the documents is inconsistent with the registered information (other than minor clerical

errors that do not affect identity recognition); or
(c) the Client refuses to provide additional supporting documents requested by the Company.
7.5 Service Suspension

If the Client fails to pass verification, the Company may suspend all Service operations (including storage, pickup, and other requests) until verification is completed.

7.6 Fees and Arrears During Suspension
During the suspension period, the Client shall continue to pay Storage Fee for any Packaged Units in storage. If the Client remains in arrears in respect of the Storage Fee, the Company shall handle such situation in accordance with Clause 13.

7.7 Disclaimer and Data Use
The Company shall not be in breach of this Agreement, nor liable for any loss or damage, due to the Service suspension under Clause 7.5.
The Company shall only use the identification documents and information collected during verification for the sole purpose of identity verification, and shall handle such data in accordance with the Privacy Policy.

8 ExpStor Credits

8.1 Use of ExpStor Credits

ExpStor Credits may be used to offset the following:

(a) Storage Fee;

(b)Service Fee;

(c) Goods sold within the App; and

(d) Any other items or services expressly designated by the Company as payable by ExpStor Credits.

The Client must purchase ExpStor Credits via the App to access the relevant services. The App is the sole official channel for purchasing ExpStor Credits.

8.2 Terms and Conditions of Use

The use of ExpStor Credits is subject to the following terms and conditions:

(a) All purchased ExpStor Credits are non-refundable and non-exchangeable for cash (including Hong Kong dollars or any other currency), subject to the exceptions under Clause 15. ExpStor Credits carry no monetary value, may not be used outside the Company’s system, and may not be utilised for reverse transactions, chargebacks, or any form of fund transfer.

(b) Each purchase of ExpStor Credits shall be valid for 1,095 days from the date of purchase. The Company shall send a reminder to the Client via App notification, SMS, or WhatsApp at least 30 days prior to expiry. Expired Credits shall be automatically void without refund or conversion.

To safeguard the Client’s interests, 1 extension request may be submitted by the Client before expiry, for a maximum period of 90 days, subject to the approval of the Company; however, approval shall be at the sole discretion of the Company.

(c) The maximum balance of ExpStor Credits permitted in a single account is 5,000 units. If the purchase quantity plus the existing balance exceeds this limit, the system shall automatically block the transaction. The Client is advised to check their balance before purchasing.

(d) The App and the Company’s operating system do not support the transfer, sale, gifting, or sharing of ExpStor Credits to any third party. All purchases are final and non-refundable, subject to the exceptions under Clause 15.

8.3 Price Adjustment

The purchase price of ExpStor Credits shall be solely determined by the Company and may be adjusted from time to time in light of operational costs, market conditions, and other relevant factors. Any change to the price shall be clearly posted within the App at least 30 days in advance of the effective date. The Company shall not provide notifications to each of the Clients. Notwithstanding any price adjustment, the redemption value (i.e. , purchasing power per unit according to this Agreement) of ExpStor Credits purchased prior to such adjustment shall remain unchanged.

The Company reserves the right to modify the redemption rates for goods or services within the App, provided that such changes are clearly posted in advance and shall not have retrospective effect.

9 Storage Fees and Other Service fees

Unless otherwise specified in this Agreement, all storage fees and other service fees shall be paid in ExpSotr Credits,

The amount of such fees shall be calculated in accordance with the “Fee Schedule” published on the official website and within the App.

9.1 Storage Fees

(a) The basic storage fee for each Packaged Unit shall be determined by reference to its volume and the

fee schedule prescribed by the Company at the time of booking.

(b) Each Packaged Unit shall be subject to a weight limit commensurate with its volume. If a Packaged Unit exceeds the applicable weight limit, the Company shall impose an additional storage charge in respect of the overweight portion, calculated according to the fee schedule prescribed by the Company.

(c) The Client may use the cost calculator within the App to estimate storage or other service fees based on the current pricing structure, or make an enquiry via the Customer Service Centre. However, the final price shall be automatically calculated by the system at the time of creating a storage order or retrieval order, and shall prevail to the exclusion of all other estimates.

(d) The storage period for each Packaged Unit shall commence on the date on which the Client makes full payment of the storage order (“Effective Date”).

(e) From the Effective Date, the system shall automatically deduct, at 1:00 a.m. (Hong Kong Time) each day, the required number of ExpStor Credits per packaging unit from the Client’s ExpStor Credits account balance.

(f) The Company levies a one-time "Packaged Unit Registration and Administration Fee" for each stored Packaged Unit. This fee covers administrative and material costs, including but not limited to barcode labelling, tamper-evident VOID seals, data entry into the storage system, and storage facility shelving. This fee shall be payable upon the creation of the storage order and is non-refundable in all circumstances. Detailed pricing is published in the “Fee Schedule” section of the official website and App.

9.2 Transportation Fee

(a) Currently, the Company does not offer self-service access to storage facilities. All deposit and retrieval of Packaged Units must be conducted via the Company’s transportation service, and the applicable transportation fee shall be charged accordingly to the Client. The fee is calculated based on the Packaged Unit’s volume, weight, and method of access (e.g. , pickup or drop-off at a service point, or door-to-door service provided by the Company’s staff). The final price shall be automatically generated by the system at the time of order creation.

(b) Any parking fees incurred at the location designated by the Client shall be borne solely by the Client.

(c) If the building at the location designated by the Client does not have a lift (elevator), the Company reserves the right to charge a floor-level handling fee. Details of such fees are available on the official website, within the App under “Fee Schedule”, or upon enquiry with the Customer Service Centre. No such fee shall apply if the handover of the Packaged Unit occurs at ground level (i.e. a location accessible without stairs).

(d) Any additional costs arising from the Client’s last-minute change to the delivery instructions (for delivering Packaged Units from the Storage Facility to the Client) or collection instructions (for collecting Packaged Units from the Client and returning them to the Storage Facility for storage) shall be borne by the Client.

(e) If the location designated by the Client falls within a Restricted Area (for the purpose of this Clause, “Restricted Area” means any area in Hong Kong designated as a restricted zone under the Road Traffic Ordinance (Cap. 374) or other applicable laws, or any private area where access is prohibited to unauthorized persons), the Client must consult the Customer Service Centre to arrange an alternative drop-off or pickup point outside the Restricted Area.

(f) The transportation service provided by the Company is limited to the basic handling and handover of Packaged Units only. It does not include professional logistics services, such as loading and unloading from trucks, installation, disassembly, or furniture assembly, nor does it include the following services:

(i)Assisting the Client in transporting their Packaged Units to the warehouses of other logistics companies for inbound storage; or

(ii)Retrieving the Client’s Packaged Units from the warehouses of other logistics companies and transporting them back to the Company’s Storage Facility.

9.3 Service Point Pick-up Fee

If the Client chooses to collect the Packaged Unit from a designated Service Point, the Client confirms and agrees to the following terms:

(a) For the purpose of this clause, a "Service Point Business Day" specifically refers to a day on which the designated Service Point selected by the Client for collecting the Packaged Unit is actually open to the public. It shall be subject to the business hours and closure notices publicly announced by that Service Point. A day on which the Hong Kong Observatory issues a Typhoon Signal No.8 or above or Black Rainstorm signal, or a day on which the Service Point is temporarily closed due to unforeseen circumstances, shall not be counted as a Service Point Business Day.

(b) After the Packaged Unit is delivered to the designated Service Point, the Company shall send a delivery notification (including the delivery date, service point address, and collection guidelines) to the Client via SMS, WhatsApp, or email. Such notification shall be deemed effectively delivered upon successful transmission of the message. The Packaged Unit shall be stored at the Service Point free of charge for two consecutive business days of the service point, commencing on the day following delivery .

(c) Commencing on the 3rd Service Point Business Day following the delivery date, a daily late collection fee of 10 ExpStor Credits shall accrue in respect of each Packaged Unit not collected by the Client. The Client shall settle all accrued fees in full prior to collectio^n.

(d) If a Packaged Unit has not been collected within 7 Service Point Business Days after the delivery date, the Company shall, on or after the 8th Service Point Business Day, have the right to return the Packaged Unit to the storage facility. In such event, the Client shall be liable for:

(i) All accumulated late collection fees;

(ii)The transportation fee for returning the Packaged Unit to the ^storage facility (to be implemented in accordance with the transportation fee standards stipulated in other clauses of the Company);

(iii) An administrative handling fee of 20 ExpStor Credits per Packaged Unit.

(e) After the Packaged Unit is returned to the storage facility, storage fees shall continue to accrue in accordance with the Company’s current valid storage fee standards until the Client collects the Packaged Unit.

9.3.1 Supplementary Information on Service Points

Service Points are third-party facilities partnered with the Company, responsible for handling the transfer of Packing Units between the Company and customers.

A Service Point has the right to assess the external condition of a customer’s Packing Unit to determine acceptance, verify the customer’s identity, and confirm the Packing Unit ID.

9.3.2 Information Availability and Validity

The Company will list all valid Service Points in the App, including full name, detailed address, business hours, and contact information. Should there be any changes (e.g. , addition or removal of locations), the Company will update the information in the App accordingly.

9.3.3 Customer Responsibility

To avoid disputes, customers must confirm through the App whether a location is listed as a “Service Point” prior to initiating a Packing Unit handover request.

Any handover conducted at a location not listed as a “Service Point” in the App shall not constitute a valid handover under this Agreement.

The Company assumes no liability for any loss or damage of Packing Units arising from such invalid handovers.

9.4 Adjustment of the number of ExpStor Credits used for Storage Fees and Service Fees

Should the Company adjust the number of ExpStor Credits required for storage or other services in respect of Packaged Units (Except for Goods sold within the App), notice of the revised fees shall be published on the official website and notified to the Client via the App at least 45 days prior to the effective date. In respect of Clients with Packaged Units already in storage, the Company shall notify such Clients via SMS, WhatsApp, or email at least 45 days in advance. Thereafter, such Packaged Units shall be charged at the new rate from the effective date.

10 Prohibited Items and Client Undertakings

10.1 Client Ownership and Control

The Client warrants and undertakes that all Packaged Units (i.e. storage boxes, containers, or other sealed enclosures) submitted for storage or transportation are lawfully owned, possessed, and controlled by the Client, and that the Client has full legal authority to dispose of or arrange for the handling of the Contents therein. The Client further warrants that no third party shall assert any claim or right over the Packaged Unit or its Contents, including but not limited to any rights under the Contract (Rights of Third Parties) Ordinance (Cap. 623).

10.2 General Prohibition

Due to the sealed nature of Packaged Units, the Company has neither the obligation nor the authority to inspect their Contents without the Client’s prior written authorization. To ensure the safety of the Storage Facility, other Clients, employees, and members of the public, the Client shall not place any of the following items within a Packaged Unit (“Prohibited Items”):
(a) Items prohibited under Hong Kong law, including but not limited to narcotics, firearms and ammunition, controlled knives, infringing goods (i.e. , goods violating intellectual property rights), illegal publications, and banned electronic products;
(b) Hazardous materials, including flammable, explosive, corrosive, radioactive, or toxic substances as defined under the Dangerous Goods Ordinance (Cap. 295) or classified as hazardous material, dangerous goods, prohibited or restricted articles by any applicable government department, and incompatible hazardous goods stored together;
(c) Perishable items, including but not limited to food, or those requiring refrigeration, temperature control, or other special environmental conditions;
(d) Items likely to attract pests, emit odours, or cause environmental pollution, including but not limited to animal carcasses or items containing decomposing organic residue;
(e) Items with damaged packaging, inadequate containment, or risk of leakage or spillage (except fully sealed luggage with no visible damage);
(f) Items of which no customs declaration is made when required by applicable customs regulations;

(g) Any item that poses a reasonable foreseeable risk to the property, health, or safety of the Company, other clients, or third parties; and

(h)Items that the Company believes that it is not safe or legal, including but not limited to animals and parts thereof, currency, bearer instruments, negotiable instruments, counterfeit goods, precious metals and stones, firearms and parts thereof, ammunitions, human remains or ashes, pornography, illegal narcotics/drugs, articles that emit a strong odor, vaccines, reagents, chemicals, dry ice, fresh seafood and meat.

10.3 Right to Refuse

The Company reserves the right to refuse acceptance of any Packaged Unit at the time of delivery based on external inspection (e.g. unusual odour, leakage, deformation, or damage), and shall not be required to provide further explanation for such refusal.

10.4 Right to Inspect and Emergency Intervention
If the Company has Reasonable Grounds (as defined in Clause 11) to believe that a Packaged Unit contains any of the Prohibited Items (including but not limited to strong odours, liquid leakage, corrosive gases, or suspected flammable, decomposing, or hazardous substances), and the Client fails to cooperate with requested actions (such as inspection or removal) within 24 hours of notification, the Company may take the following necessary measures to prevent harm:
(a) Open the Packaged Unit in the presence of at least two employees, with full video recording, to identify the cause;
(b) Implement necessary protective actions (e.g. , ventilation, isolation, cleaning, sealing) to contain the risk;
(c) Immediately remove, destroy, or hand over the item to the relevant government authority if a hazard is confirmed;
(d) For hazardous materials, engage a licensed hazardous substance handler in Hong Kong for professional disposal.

All such actions are taken solely for the purpose of emergency protection of the Storage Facility and do not constitute possession, custody, or liability by the Company for the items.
The Client shall bear all costs arising from the handling, removal, or disposal of the Packaged Unit, including personnel, recording, containment, and professional service fees. The Company may issue an invoice for such costs, which the Client shall pay immediately upon receipt.

10.5 Cost Recovery and Indemnity

The Client acknowledges and confirms that improper storage of Prohibited Items may pose risks to the Company’s employees, other Clients and third parties (including visitors, contractors, and users of adjacent premises). If the storage of Prohibited Items by the Client directly or indirectly causes, contributes to, or results in any loss or damages suffered by the Company’s employees, other Clients or third parties including but not limited to:
(a) property damage, personal injury, illness, or psychological harm to the Company’s employees, other clients or third parties;
(b) evacuation, business interruption, or reputational harm to other tenants or the Storage Facility; and
(c) governmental investigation, enforcement action, or criminal proceedings involving the Company or the premises.

the Client shall:
(i) bear full liability for all consequences arising from the breach of Clause 10 of this Agreement by the

Client;
(ii) fully indemnify the Company and any affected parties for all their loss and damages suffered, including but not limited to costs, expenses, fees arising from claims against them; and
(iii) fully cooperate with the Company and relevant authorities in any investigation, legal proceeding, or

insurance claim arising therefrom.

10.6 Prohibited Items Update

To ensure the safety of all persons, the Company may update the list of Prohibited Items by providing 7 business days’ advance notice through in-App push notifications and posting on the official website. Such updates shall automatically become part of this Agreement on the date specified in the notice.

10.7 Non-Waiver and Amendment of Terms

This Clause shall remain in full force and effect after termination of this Agreement. Failure by the Company to exercise any right hereunder shall not constitute a waiver of such right.

11 Definition of “Reasonable Grounds”

For the purposes of this Agreement, "Reasonable Grounds" means objectively observable facts that provide a reasonable basis for the Company to suspect that a specific Packaged Unit may pose a safety risk, contain Prohibited Items, or violate the terms of use. Such facts include, but are not limited to:

(a) the presence of unusual odours, fumes, smoke, or vapours emanating from or near the packaged unit;

(b) leakage or seepage of liquid, powder, or granular substances from the client’s storage container;

(c) abnormal sounds originating from within the container (e.g. , ticking, bubbling, or animal noises);

(d) signs of pest infestation (e.g. , rodents, cockroaches, termites) associated with a specific storage unit;

(e) receipt of a lawful warrant or directive from a government authority related to the inspection of the storage unit; or

(f) any observable inconsistency between the physical characteristics of the Packaged Unit (such as weight, size, condition, or sound) and the nature of the items reasonably expected to be contained therein, giving rise to a reasonable suspicion as to the presence of prohibited items.

The Company has absolute discretion to determine if there is any of the Reasonable Grounds to exercise its right to inspect under Clause 10.4, and no other standard or implied term shall entitle the Client to challenge such determination

The Client acknowledges that any inspection conducted by the Company based on such Reasonable Grounds does not constitute acceptance of possession, control, or custody of the goods.

12 Definition of “Gross Negligence or Willful Misconduct”

For the purposes of this Agreement:

"wilful misconduct" means an act or omission by the Company, its employees, or agents with the intention to cause significant loss or damage to the Client’s property.
" gross negligence" means an act or omission by the Company, its employees, or agents that constitutes a flagrant disregard of a known or obviously foreseeable risk, where such party has actual knowledge or could not have failed to be aware that the act or omission was highly likely to result in significant loss or damage to the Client’s property.

12.1 Interpretative Role

This definition shall be the exclusive basis for determining whether the Company is liable for gross negligence or wilful misconduct under this Agreement. No broader standard of care or fiduciary duty shall be invoked, except as expressly required by applicable law. This definition applies uniformly to all related provisions, including but not limited to limitations of liability, inspection rights, termination rights, and indemnification obligations.

13 CLIENT ARREARS

If a Client’s Account lacks sufficient ExpStor Credits to cover Storage Fee, the Company shall notify the Client via the App or WhatsApp within 15 days. The following provisions apply if arrears exceed the equivalent of 30 days’ Storage Fee:

(a) Administrative Fee
Upon arrears exceeding 30 days’ worth of Storage Fee, the Company shall charge an administrative fee of 30 ExpStor Credits per Packaged Unit;

(b) Late Payment Fee
If arrears exceed 45 days’ worth of Storage Fees, an additional late fee of 10% of the total overdue ExpStor Credits shall be charged;

(c) Authorization for Disposal upon Prolonged Arrears

If arrears exceed 60 days’ worth of Storage Fees:

(i) The Company shall issue a final notice to the Client via SMS, WhatsApp, or registered email, requiring full

settlement of all outstanding amounts immediately;

(ii) If full payment is not received within 15 days of the issuance of such final notice, the Client shall be deemed

to have irrevocably authorized the Company, pursuant to the terms of this Agreement, to sell, dispose of, or destroy the Packaged Units (or any part thereof), through public auction or private sale, in a commercially reasonable manner;

(iii) Any proceeds from such sale or disposal(if any), shall be applied to settle all outstanding amounts owed by the Client, including but not limited to Storage Fees, administrative fees, and late payment fees. After deduction of reasonable administrative and operational costs (including materials, transportation, handling, and advertising), any surplus shall be refunded to the Client. The Company shall issue a notice to the Client via SMS, WhatsApp, or registered email regarding the surplus (if any) and request the Client to provide a bank account bearing the exact same name of the Client. If the Client fails to provide the bank account within 30 business days, the surplus shall be forfeited by the Company and managed by the Company at its sole discretion;

(iv) The Company shall be entitled to claim against the Client for any remaining unpaid balance owed by the Client and all costs and expenses arising thereof;

(v) If the Client’s Packaged Units are disposed of due to non-payment of fees, the Company may permanently

deactivate the account. Once deactivated, the account shall not be reactivatable; however, related records shall

be retained for the purpose of addressing any outstanding liabilities or potential disputes.

(d) No Liability for Loss

The Company shall not be liable for any direct, indirect, consequential, or incidental loss arising from the disposal of Packaged Units under this Clause 13 (including but not limited to loss of use, market value, or sentimental value).

14 Termination and Suspension 

14.1 Suspension by the Company 

The Company may, upon providing written notice to the Client (except in cases of emergency or illegal activity), suspend or restrict all or part of the Service forthwith (including access to packaged units) if any of the following occurs:

(a) the Client uses the Service in a manner that is, or that the Company reasonably believes is likely to be, illegal,

fraudulent, or may expose the Company to legal or reputational risk;
(b) the Client breaches any term of this Agreement; provided that, if such breach is capable of remedy,

the Client fails to remedy it within 7 days of receiving written notice from the Company;
(c) the Company is required to do so to comply with any applicable law, regulation, court order, or legally binding

requirement issued by a government or regulatory authority.

14.2 Termination by the Company 

During any suspension of the Services under Clause 14.1, the Client shall continue to be liable to pay Storage Fee for any Packaged Units in storage. If the Client fails to settle all outstanding fees and retrieve the items within 14 days, the Company may terminate the Account and exercise its rights under Clause 13 of this Agreement, including disposal of the items.

If the suspension is due to illegal activity, the Company reserves the right to permanently terminate the Account without further notice.

14.3 Insolvency or Financial Default 

In the event that the Client enters bankruptcy, liquidation, receivership, or any form of financial default, the Company shall continue to treat the status of the Account as the sole basis for service delivery.

Any party, including a liquidator, administrator, or court officer, seeking retrieval of stored Packaged Units must initiate the request through the Company’s service system and fully settle all outstanding storage and transportation fees associated with the Account before any pickup service is scheduled.

If the fees remain unpaid, the Company shall exercise its rights pursuant to Clause 13 of this Agreement.

14.4 Termination upon Death of Client 

(a) This Agreement shall remain in full force and effect until the Company becomes aware of and verifies the death of the Client, and storage fees shall continue to accrue during this period;

(b) The personal representative of the Client’s estate (the “Representative”) may apply to terminate the Services and retrieve the stored packaged units by providing the Company with:
(i) a certified copy of the death certificate; and
(ii) such other documentation as the Company may reasonably require to verify the Representative’s authority, including court certified copy of the grant of letters of administration or probate;

(c) Upon receipt and verification of the documents specified in sub-clause (b), the Company shall grant a grace period of 7 days during which standard storage fees will be waived, up to a maximum waiver of HKD 500. Any fees that would otherwise exceed HKD 500 during this period shall be payable by the Client’s estate;

(d) The Representative shall bear all transportation costs for delivery of the Packaged Units to a designated address. If the Representative collects the Packaged Units in person, no such fee shall apply;

(e) If the Packaged Units are not collected by the end of the grace period, the Company may resume charging Storage Fees at the prevailing rate.

If fees remain unpaid, the Company reserves the right to exercise its rights under Clause 13 of this Agreement.

15 Account Termination and Refund policy

15.1 Eligibility for Refund

All purchases of ExpStor Credits ("Credits") are non-refundable and non-transferable. Except as expressly provided herein, no refunds, cash redemptions or transfers of Credits shall be allowed. A Client may submit a written refund application for unused remaining Credits only when the Client is no longer using the Service and the Service needs to be terminated due to any of the following circumstances:

(a) The Client terminates the Account due to emigration or permanent departure from Hong Kong;

(b) The Client is unable to continue using the Service due to significant health issues (such as hospitalization, permanent disability, or conditions rendering the Client physically unable to access the Service);

(c) The Company is wound up;

(d) The Client refuses to accept the revised Terms and Conditions where such revisions materially affect the Client’s rights or obligations, and terminates the Account within 30 days of receiving notification of such revisions from the Company; or

(e) The Company fails to provide the Service for reasons within its control (e.g. , prolonged system outage, closure of facilities, or material breach).

15.2 Application procedure

Eligible Clients must submit a written application together with supporting documents reasonably required by the Company. Upon submission, the Client’s Account shall be placed on hold, and no further use of Credits shall be permitted. The Company shall complete the review within 15 business days upon receipt of a complete application. If the application is rejected, the Company shall notify the Client in writing with reasons. The Client may appeal within 14 days of the rejection notice; failure to appeal within this period shall constitute withdrawal of the refund application.

15.3 Refund calculation and payment

(a) The refund amount shall be calculated based on the unused Credits in the Client's Account at the price of the last purchase, verified against valid historical purchase records.

(b) Upon approval, the Company shall effect payment via bank transfer to a Hong Kong bank account bearing the exact same name as the registered Client within 15 business days.

(c) The Company shall not be liable for any delay or failure in transfer due to incorrect bank information, mismatched account names, or other reasons not attributable to the Company, and may deduct any additional administrative fees incurred.

15.4 Account Termination

Submission of a refund application shall be deemed as the Client's application to terminate their Account. Upon completion of the refund, the Account shall be permanently closed and all remaining Credits shall be invalidated immediately.

16 Limitation Of Liability, Exclusions and Claims

16.1 Nature of Service and Risk Allocation

(a) Non-Custodial Rental Basis
The Service is provided on a "non-custodial, standard-grade physical space rental" basis. It does not constitute a custody, bailment, warehousing, or trust service under Hong Kong law. The Company does not take legal possession of, inspect, control, or supervise any Packaged Unit or its Contents at any time, and assumes no duty of care, custody, or any other responsibility over them.

(b) Client Assumes All Risks
The Client acknowledges and agrees that it assumes all risks associated with the storage, transportation, handling, retrieval, and condition of the Contents, including but not limited to loss, damage, theft, deterioration, delay, destruction, or value depreciation, regardless of cause, except where such loss or damage is directly and solely caused by the gross negligence or wilful misconduct of the Company, its employees, or agents.

(c) Exclusion of Implied Terms
Except as expressly set out in this Agreement, the Company makes no representations, warranties, or terms of any kind, whether express or implied, including but not limited to those implied under Supply of Services (Implied Terms) Ordinance (Cap. 457) or any other statute or common law.
The following implied terms are expressly excluded to the fullest extent permitted by law:
(i) any warranty as to the safety, integrity, fitness for purpose, or suitability of the stored items;
(ii) any obligation regarding environmental conditions (including temperature, humidity, cleanliness, pest control,

fire prevention, or ventilation);

(iii) liability for any loss, damage, deterioration, or depreciation of the Contents; and
(iv) any duty of care, supervision, custody, or oversight over the items.

(d) Facilities Do Not Constitute Guarantee
The presence of facilities in the Storage Facilities such as CCTV, security systems, climate control, or fire suppression equipment shall not be construed as a representation or warranty that the storage environment is safe, secure, or suitable for any particular purpose. Such facilities are provided for general operational purposes only and do not give rise to any custodial or protective obligation on the part of the Company.

(e) Survival of Exclusions
This exclusion applies to all statutory implied terms, including those under the Supply of Services (Implied Terms) Ordinance (Cap. 457), and shall survive the termination or expiry of this Agreement. If any part of this exclusion is held unenforceable under mandatory Hong Kong law, it shall be severed without affecting the validity of the remainder.

16.2 Company’s Liability

The Company shall only be liable for reasonable compensation for direct loss or damage suffered by the Client if and to the extent that such loss or damage is directly caused by the proven gross negligence or wilful misconduct (as defined in Clause 12) of the Company, its employees, or agents, subject to the limitation in Clause 16.5.

16.3 Exclusions and Force Majeure

(a) No Liability for Specified Causes
The Company shall not be liable for any loss or damage directly arising from:
(i) inherent defects, natural deterioration, ageing, or chemical/physical changes in the Contents (e.g. , mould, rust,

warping, electronic failure);
(ii) inadequate, improper, or unstable packing by the Client;
(iii) insufficient strength of the Packaged Unit or its outer packaging;
(iv) theft, vandalism, or unauthorised access by third parties, provided that the Company had implemented

reasonable security measures at the time;
(v) temporary malfunction of environmental or monitoring systems (e.g. , air conditioning, dehumidifiers, CCTV)

due to interruption of external utilities (power, water, network);
(vi) fire, smoke, or heat damage originating from adjacent units or common areas, provided that the Facility complied

with all applicable fire safety regulations at the time of the incident;
(vii) water leakage from upper floors, drainage systems, or building maintenance issues, provided that such issues

were beyond the Company’s reasonable control;
(viii) acts or omissions of third parties not under the Company’s direct control;
(ix) the Client’s failure to prove a causal link between the alleged loss and the Company’s acts or omissions.

(b) Force Majeure
Neither party shall be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of its obligations under the Agreement if such delay or failure result from a Force Majeure Event. If performance of this Agreement is prevented or materially delayed by a Force Majeure Event, the affected party may suspend its obligations without liability.
A "Force Majeure Event" means an event that is beyond the reasonable control of the affected party, was not foreseeable at the time of contract formation, and cannot be avoided despite the exercise of reasonable efforts。 This includes, but is not limited to:This includes, but is not limited to:

(i)natural disasters (e。g。, typhoons, floods, earthquakes, fires);

(ii)government actions (e。g。, war, civil unrest, pandemics, compulsory requisition);

(iii)industrial actions (e。g。, strikes, blockades) disrupting operations;

(iv)public health emergencies requiring facility closure;

(v)prolonged interruption of essential utilities (e.g. , power, water, network) beyond the Company’s reasonable control, resulting in temporary failure of systems such as CCTV, air conditioning, or dehumidifiers.

(c) Survival of Exclusions
The exclusions of liability under this Clause shall survive the termination, cancellation, or expiry of this Agreement, and shall apply regardless of whether the cause also constitutes a Force Majeure Event.

16.4 Cooperation in Third-Party Claims

(a) Notwithstanding the above, the Company may, at its discretion and without admitting liability, provide reasonable assistance to the Client in pursuing claims against responsible third parties (e.g. , building management, insurers, or neighboring occupants), including by:
(i) providing documented evidence (e.g. , photos, access logs, CCTV footage if available);
(ii) issuing formal letters of explanation;
(iii) facilitating communication with relevant parties;

(b) Such assistance does not constitute acceptance of responsibility or waiver of any exemption under this Agreement;

(c) The Client acknowledges that any claim against third parties is solely their responsibility, and the Company makes no representation as to the success of such recovery.

16.5 Limitation of Liability

(a) The Company’s total liability in respect of any single Packaged Unit shall not exceed an amount equivalent to the ExpStor Credits required to cover 180 days of storage (The exchange rate is calculated based on the current price of ExpStor Credit), calculated at the prevailing exchange rate at the time the claim is approved。

(b) The aggregate liability of the Company for any single incident or occurrence shall not exceed HKD 5,000。

16.6 Claims Procedure

(a) To submit a claim, the Client must:

(i) Complete the Company’s designated loss and damage claim form; and
(ii) Submit complete and truthful supporting documentation, including but not limited to:
(1) Proof of purchase (e.g., invoice or receipt), where available;
(2) Photographs showing the item inside the Packaged Unit at the time of delivery or sealing; and
(3) Any other evidence reasonably demonstrating that the loss occurred during the provision of the Service.

(b) The Company shall notify the Client in writing (via email or WhatsApp) within 5 Business Days of receipt of the claim whether the submitted documents are complete. If additional information is required, the Client shall provide the supplementary materials within 7 Business Days of receiving the Company’s request.

(c) The Company shall complete its assessment of the claim’s validity and eligible compensation within 15 Business Days of receiving all complete documentation, and shall notify the Client of the outcome in writing.

(d) If the claim is approved, the compensation shall be processed and transferred within 7 Business Days thereafter.

(e) Compensation, if any, shall be paid in Hong Kong Dollars (HKD) via bank transfer to a Hong Kong bank account provided by the Client. The Client must ensure that the account holder’s name matches the full name registered with the Company. The Company shall not be liable for any delay or failure in payment resulting from incorrect or mismatched banking details.

16.7 Exclusion of Consequential Loss

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, incidental, or punitive damages, or for any loss of revenue, profits, business opportunities, goodwill, or use of data, whether foreseeable or not, except to the extent that such damages arise directly from the gross negligence or wilful misconduct (as defined in Clause 12) of the Company (subject to Clause 16.5).

16.8 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable under the Control of Exemption Clauses Ordinance (Cap. 71) or any other applicable law, such provision shall be severed to the minimum extent necessary, and the remainder of this Agreement shall remain in full force and effect.

17 Amendments to Terms and Conditions

(a)The Company reserves the right to amend these Terms as necessary for operational, regulatory, technical or security reasons。 The Company will notify Clients of amendments by:

(i) Posting the updated Terms in a dedicated section on its official website (accessible for at least 12 months); and

(ii) Sending a push notification (with a link to the updated Terms) to the Client’s registered App account;

(iii)Notification will be issued at least 30 days before the amendments take effect.

(b) If a Client does not accept the amendments, they may contact customer service to terminate their Account and submit a written application for a full refund of remaining ExpStor Credits within the 30-day notification period, in accordance with Clause 15. The refund will be converted to HKD at the unit price of the Client’s last ExpStor Credits purchase (excluding one-time promotional discounts/rebates, unless stated in the original transaction confirmation). No administrative fees shall apply.

(c) Clients may submit comments on amendments via the customer service hotline or App feedback portal during the 30-day period; the Company will review comments but is not obligated to revise the amendments.

(d) 30 days after notification is issued, any continued use of the Service (including, but not limited to, using ExpStor Credits or gaining access to a packaged unit via the App) shall constitute the Client’s acceptance of the updated Terms.

18 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The Parties agree that the courts of Hong Kong shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.

The Client irrevocably waives any objection to venue in Hong Kong as an inconvenient forum and agrees that Hong Kong is the proper place for any legal proceedings arising from this Agreement.

If any party in this Agreement initiates legal proceedings outside Hong Kong in respect of or in connection with this Agreement, such party shall bear all costs and expenses (including legal fees) incurred by the other party in seeking to challenge the jurisdiction of such foreign proceedings, including but not limited to by way of stay, transfer, or dismissal.

19 Governing Language

The Chinese version of this Agreement is for reference only and in case of any conflict between the English version and the Chinese version, the English version shall prevail.