Scan the QR code on the homepage to download the ExpStor App. Once you have successfully registered an account, you can immediately experience our premium storage services.

The ExpStor App delivers the most flexible storage solution on the market. Unlike traditional self-storage that requires renting a fixed space for a set period, we charge daily rates per packaged unit based on its volume and weight.

This "pay-as-you-store" model truly embodies our philosophy: "Store whenever you want, retrieve whenever you need." You no longer need to worry about estimating the right unit size or committing to a long-term lease.

Coupled with our professional door-to-door transportation service, ExpStor allows you to effortlessly declutter your space without ever leaving home, ensuring a convenient and hassle-free storage experience.

Note: Service stations in various districts are currently being prepared. Stay tuned for an even enhanced service experience coming soon!

A Packaged Unit refers to items packed into a single, independent entity. For example, when two boxes are secured together using packing tools to form a solid, single unit, they constitute one independent Packaged Unit.

Yes, our minimum charge is 1 day. For example, if you store items today, you will be charged for tomorrow's storage fee. Our system calculates fees daily on a per-item basis, so the minimum billing unit is 1 day.

ExpStor Credits are the payment unit within the App. All fees in the App can only be paid using ExpStor Credits. Once purchased, the transaction is final; they are non-refundable and cannot be transferred to other accounts.

No, you cannot pay service fees directly. Apart from purchasing ExpStor Credits itself, all other service fees must be paid using ExpStor Credits. The system only accepts ExpStor Credits for payment.

No, purchased ExpStor Credits are generally non-refundable. Once bought, the transaction is considered final. Refunds are only possible under specific exceptional circumstances as outlined in Section 15 (Account Termination and Refund Policy) of our Agreement Terms.

No, ExpStor Credits cannot be transferred. They are strictly tied to the account that purchased them and can only be used by that specific account.

ExpStor Credits can only be used to pay for fees within the App. This includes:

• Products/Goods
• Storage Fees
• Service Fees

They cannot be used for any payments outside of the App ecosystem.

Yes, there is a limit. Each account has a maximum cap of 5,000 ExpStor Credits.

If the sum of your current credit balance and the amount you are attempting to purchase exceeds 5,000, the system will restrict or block that transaction. You can only purchase enough credits to reach the 5,000 limit.

Yes, ExpStor Credits do have an expiration date.

• Validity Period: Credits are valid for 1,095 days (3 years) starting from the date of purchase.
• Expiration: Any credits not used within this period will be forfeited.
• Extension Policy: To protect customer interests, you may apply to the company for an extension of up to 90 days. The company will review and process such requests at its discretion based on individual circumstances.

Recommendation: Please monitor your credit balance and expiration dates, and purchase amounts that align with your actual usage needs to avoid loss.

No, currently ExpStor does not allow customers to visit the warehouse in person for storing or retrieving items.

All services must be conducted through the App:

• You must place orders via the App.
• You need to pay the relevant transportation fees through the App.
• The company handles the logistics of moving items to and from the warehouse on your behalf.

No, not all items can be stored. ExpStor has specific restrictions and requirements:

1. Allowed Items: The service is designed for ordinary items only.
2. Restricted/Prohibited Items:

• Valuable items are subject to specific policies.
• Prohibited items are strictly forbidden.
• Action Required: You must consult the "Valuable Items Policy" and the "Terms and Conditions" (Agreement) for detailed lists of what cannot be stored or requires special handling.

1. Packaging Requirements:

• All items must be packed into units that are sealed, sturdy, and intact before storage. Loose or poorly packaged items may be rejected.

Recommendation: Before packing your items, please review the official policy documents in the App or on the website to ensure your goods comply with safety and storage regulations.

You can purchase ExpStor's proprietary "Logistics-Grade" PP Hollow Boxes directly through the ExpStor App Store.

Key Advantages of ExpStor Boxes:

• Durability: They offer superior hardness and protection compared to ordinary PP hollow boxes or standard cardboard boxes.
• Reusability: Designed for multiple uses, making them a sustainable choice.
• Optimized Fit: Specifically engineered for ExpStor's storage and logistics system, ensuring better space utilization and item safety.

Recommendation: Instead of sourcing your own boxes, using the official ExpStor boxes ensures your items meet the required packaging standards (sealed, sturdy, and intact) and maximizes protection during storage and transport.

Generally, No. ExpStor operates as a physical space rental service. Without your explicit authorization, the company will not open or inspect your sealed packaged units.

Exception (Special Circumstances):
Inspection or intervention may only occur if there are signs of safety hazards or policy violations, such as:

• Unusual odors emanating from the unit.
• Liquid leakage.
• Other visible signs of danger or damage.

Procedure in Special Cases:

1. Notification: If such issues arise, the company will notify you immediately.
2. Action Required: You will be required to address the issue within a specified timeframe.
3. Legal Basis: These procedures are detailed in Clause 10 of the Agreement Terms.

Summary: Your privacy is respected under normal conditions, but safety protocols allow the company to intervene if your storage unit poses a risk to the facility or other customers' goods.

The company affixes a uniquely numbered VOID seal label to the primary location of each packaged unit to identify any unauthorized opening (note that surface damage to the seal does not indicate that the unit has been opened).

Yes, but applicable change fees will apply.

To request a change of access/delivery address, please contact our customer service team via WhatsApp during office hours.

Yes, provided it is sturdy and intact.

Charges are calculated based on the rectangular dimensions of the unit when placed in its most stable position on the ground.

Example: For a pyramid-shaped unit with a base of 50cm, width of 50cm, and height of 50cm, the calculation is:50cm × 50cm × 50cm = 0.125 CBM.

Yes, the minimum chargeable volume is 0.03 CBM.

For any unit smaller than this threshold, the charge will still be calculated based on 0.03 CBM.

Example: A rectangular unit measuring 30cm × 30cm × 33.35cm equals exactly 0.03 CBM (30*30*33.35*0.000001).Any unit with a calculated volume less than 0.03 CBM will be rounded up to this minimum.